Privacy Policy

Information We Collect

• Personal identification information (name, email address, phone number, postal address)
• Booking and reservation details (travel dates, room preferences, guest counts)
• Payment information (processed securely through our payment partners)
• Account credentials and authentication data
• Device and browser information for security and optimization
• Location data when you use our ferry services or visit our properties
• Communication preferences and marketing consent

How We Use Your Information

• Process and manage your bookings, reservations, and ferry tickets
• Send booking confirmations, updates, and important service notifications
• Provide customer support and respond to your inquiries
• Process payments and prevent fraudulent transactions
• Personalize your experience and recommend relevant services
• Improve our website, services, and guest experience
• Send promotional offers and updates (with your consent)
• Comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

• Service providers who assist with bookings, payments, and operations
• Partner hotels, ferry operators, and activity providers to fulfill your reservations
• Analytics and marketing partners to improve our services
• Law enforcement or regulatory authorities when legally required
• Business partners in connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. All payment data is processed through PCI-DSS compliant payment processors. While we strive to protect your data, no method of transmission over the internet is 100% secure.

Your Privacy Rights

• Access and review your personal information
• Request corrections to inaccurate or incomplete data
• Delete your account and associated data (subject to legal retention requirements)
• Opt-out of marketing communications at any time
• Request a copy of your data in a portable format
• Object to or restrict certain data processing activities

To exercise these rights, contact us at privacy@picnicisland.com

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. You can control cookie preferences through your browser settings. Essential cookies required for core functionality cannot be disabled.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance.